Reality of the credit crunch

In the past decade there has been an exponential growth in service oriented businesses all over the UAE. The service industry, however, has been severly unprepared to deal with the influx of clientele and as a result, has become lethargic.
It seems to me that business owners and service providers need to understand that better customer relationships lead to a better bottom line. This is especially true when economic times are as uncertain as they are today. The global "credit crunch" should inspire corporations to improve their customer relations in order to build a loyal clientele base.